Delete Your YANO Account

This page explains how to request deletion of your YANO account and what happens to your data. It applies to both the YANO app and the YANO Provider app, operated by Yano On Demand.

Delete your account from the app

The fastest way to delete your account:

1. Open the YANO app (or YANO Provider app) and sign in.
2. Go to the Profile tab.
3. Scroll down and tap Delete account.
4. Confirm when prompted. Your account is deactivated immediately and you are signed out.

Request deletion by email

If you can’t access the app, email support@getyano.com from the email address on your account, with the subject line “Delete my account.” We will verify your identity and process the request.

What data is deleted

When you delete your account, we immediately remove or anonymize your personal information, including:

• Your name, email address, and phone number
• Your profile photo
• Your account login and access to the app
• For providers: your listing is removed from search and you can no longer receive bookings

What data is retained, and why

For legal, tax, accounting, and fraud-prevention purposes, we retain certain transactional records — such as booking history, payments, and reviews — in an anonymized form that is no longer linked to your personal identity. This is required to comply with financial record-keeping obligations in the Philippines.

These anonymized records cannot be used to identify you. Payment card details are never stored by YANO; they are handled by our payment processors (PayMongo and Stripe).

Questions

For any questions about account deletion or your data, contact us at support@getyano.com.

Yano On Demand · Privacy Policy · Terms